A customer service trainer interviews Lisa Ford, speaker and author of Exceptional Customer Service - Going Beyond Good Service to Exceed the Customer's Expectations. 

How can you become more customer-focused?   How do you know if your service efforts are actually working?  What are the best ways to retain customers?  This 45 minute podcast is an important reminder of the need for exceptional service and a lesson in how to achieve it.

Download the podcast: Interview with Customer Service speaker Lisa Ford